Our Process

How It Works: Our Simple, Transparent Process

From your first call to final inspection, here’s exactly what to expect when you work with Hoel Roofing & Remodeling. No surprises, no confusion, just a clear path to protecting your home

No surprises, no confusion, just a clear path to a better home.

Timeline Summary:

✓ Repairs: Few hours to 1 day

✓ Roof Replacements: 1-3 days

✓ Siding Installation: 5-10 days

✓ Gutter Installation: 6-10 hours (1 day)

✓ From estimate to start: 1-2 weeks

Free Instant Estimate

How Long Will My Project Take?

Service Timeline Details
Roof Repair Few hours – 1 day Scope dependent
Roof Replacement 1-3 days Most homes: 1-2 days
Metal Roof Installation 2-5 days Size and complexity dependent
Skylight Installation 1-3 days Type dependent (fixed/venting/tubular)
Siding Installation 5-10 days Average home: 7 days
Siding Repair 1-3 days Damage extent dependent
Gutter Installation 6-10 hours (1 day) Most homes same day
Gutter Repair Same day – 1 day Most repairs: 2-4 hours
Window/Door Installation 1-2 hours per window 3-4 hours per door

 

From Initial Contact to Inspection: 1-3 days
From Inspection to Start Date: 1-2 weeks

What Affects Timeline:

  • Weather (rain, high winds, extreme temperatures)
  • Material availability
  • Unexpected damage discovered
  • Your preparation timeline
  • Seasonal demand

The Complete Process (Step-By-Step)

Here’s what happens right from when you reach out to us:

What Happens:

You reach out via:

  • Phone: (765) 561-4023
  • Website contact form
  • Free instant estimate tool
  • Email

We Ask:

  • Which service you need
  • Your address
  • Best time for inspection
  • Brief description of issue/project

Timeline: Same-day response (usually within 2 hours)

What You Need to Do:

  • Provide basic contact info
  • Describe your project/issue
  • Choose inspection time

What Happens:

For Repairs:

  • Inspector arrives at scheduled time
  • Examines damaged/problematic area
  • Takes 20-50+ photos
  • Identifies all issues (not just what you called about)
  • Explains findings in plain language

For Replacements/Installations:

  • Measure your home
  • Assess current condition
  • Discuss your goals and preferences
  • Show material samples
  • Answer all questions

How Long: 45-90 minutes

Who You’ll Meet: Licensed inspector or project estimator

What We Bring:

  • Photo documentation equipment
  • Material samples (colors, styles)
  • Measuring tools
  • Company ID and credentials

What You Need to Do:

  • Be home for inspection
  • Point out any concerns
  • Ask questions
  • Share your goals/timeline

Timeline: Inspection typically scheduled within 2-5 days of contact

What Happens:

We provide a detailed written estimate including:

  • Scope of work (exactly what we’ll do)
  • Materials specified (brand, type, color)
  • Labor costs
  • Timeline estimate
  • Warranty information
  • Payment schedule
  • Total investment

How You Receive It:

  • Email (PDF)
  • Physical copy (if requested)
  • Review meeting (if complex project)

Timeline: Delivered within 24-48 hours of inspection

What’s Included: ✓ Itemized pricing
✓ Material specifications
✓ What’s included vs. not included
✓ Warranty details
✓ Start and completion dates
✓ Payment terms

What You Need to Do:

  • Review estimate carefully
  • Ask clarifying questions
  • Get competing bids (if desired)
  • Make decision

No Pressure:

  • Estimates valid for 30 days
  • No obligation to hire us
  • Happy to explain any line item
  • Willing to adjust if needed

What Happens When You Say Yes:

Contract Signing:

  • We finalize the agreement
  • You sign contract
  • Deposit collected (typically 50%)
  • Project officially scheduled

What the Contract Includes:

  • Complete scope of work
  • Material specifications
  • Start and completion dates
  • Payment schedule
  • Warranty terms
  • Change order process
  • Cancellation terms

Scheduling:

  • We place material orders (3-7 days)
  • Schedule installation crew (1-2 weeks out)
  • Coordinate any permits needed
  • Confirm start date via phone/email

Timeline: From contract signing to start date: 1-3 weeks

What You Need to Do:

  • Sign contract
  • Pay deposit
  • Confirm start date works for you
  • Make material/color selections (if not already done)
  • Notify HOA (if applicable)

What Happens (Behind the Scenes):

1-2 Weeks Before:

  • Materials ordered and delivered to our facility
  • Crew assigned to your project
  • Weather monitored
  • Permits pulled (if required)

2-3 Days Before:

  • Materials delivered to job site (or morning of)
  • Crew confirmed
  • Final weather check

Day Before:

  • Reminder call/text
  • Confirm start time
  • Last-minute questions answered

What You Need to Do:

Before We Arrive:

  • Clear driveway/work area access
  • Move vehicles from driveway
  • Remove items from around house (patio furniture, grills, planters)
  • Protect interior valuables near work areas
  • Inform neighbors (courtesy)
  • Secure pets inside
  • Move delicate items away from walls (vibrations during work)

We Can Help If:

  • You need help moving heavy items
  • You’re unsure what to move
  • You have accessibility concerns

Morning of Installation:

  • Crew arrives at scheduled time (typically 7:30-8:30 AM)
  • Foreman introduces crew
  • Walk-through of work area
  • Set up tarps and protection
  • Begin work

During the Project:

  • Crew works efficiently
  • Foreman available for questions
  • Daily progress updates
  • End-of-day cleanup
  • Debris removed continuously

Daily Schedule:

  • Start: 7:30-8:30 AM
  • Lunch: 12:00-12:30 PM (crew leaves or eats in truck)
  • End: 4:00-5:00 PM
  • Weather dependent

End of Each Work Day:

  • Debris pickup and removal
  • Magnetic roller for nails
  • Work area swept/cleaned
  • Tarps removed or re-secured
  • Materials organized
  • Property inspection

Progress Updates:

  • Foreman provides verbal update
  • Photos sent upon request
  • Any issues discovered = immediate communication
  • Timeline adjustments (if needed) = phone call

How Do We Handle Changes & Unexpected Issues?

Common Discoveries:

  • Rotted decking during roof replacement
  • Water damage behind siding
  • Structural issues
  • Code violations from previous work

Our Process:

  1. Stop work in that area
  2. Document with photos
  3. Call you immediately
  4. Explain the issue and why it needs fixing
  5. Provide pricing for additional work
  6. You decide whether to proceed
  7. Get your approval before continuing

Your Rights:

  • You’re never obligated to do extra work
  • We only proceed with written approval
  • Pricing provided before work begins
  • No surprise charges

What About Changes YOU Want to Make?

Change Order Process:

  1. You request change (different color, upgrade, addition)
  2. We provide pricing and timeline impact
  3. You approve in writing
  4. We proceed

What Happens If Weather Interferes?

We CAN’T Work In:

  • Heavy rain
  • High winds (20+ mph for roofing)
  • Extreme cold (below 25°F for certain materials)
  • Lightning/severe storms
  • Ice/snow on roof

We CAN Work In:

  • Light rain (for some tasks)
  • Cold temps (with proper materials)
  • Overcast/cloudy weather

Our Weather Policy:

  • We monitor forecasts daily
  • We call you if delays expected
  • We reschedule ASAP
  • No charge for weather delays

Your Expectations:

  • Indiana weather is unpredictable
  • Delays happen 20-30% of projects
  • We work as fast as safely possible
  • Quality never compromised for speed

Typical Delays:

  • 1-3 days for passing storms
  • 1-2 weeks for extended bad weather
  • We resume as soon as safe

How We Keep You Informed

Your Primary Contact:

  • Project Manager or Foreman
  • Name and number provided at contract signing
  • Available by phone/text/email

Communication Frequency:

Before Project:

  • Initial inspection: In-person meeting
  • Estimate delivery: Email/call
  • Contract signing: In-person or electronic
  • Pre-start confirmation: Phone call 1-2 days before

During Project:

  • Daily: End-of-day verbal update from foreman
  • As needed: Photos via text/email
  • Immediately: If issues discovered or changes needed
  • Weekly: Project manager check-in (multi-day projects)

After Project:

  • Final walkthrough: In-person review
  • Follow-up: 1 week after completion

How to Reach Us:

  • Emergencies: Call project manager cell
  • Questions: Text foreman
  • Office: (765) 561-4023
  • Email: Available upon request

Response Times:

  • Urgent (during project): Within 1 hour
  • Non-urgent: Within 4 hours
  • After hours: Next business day

WHAT IF SOMETHING GOES WRONG?

Issue Resolution Process

If You’re Unhappy During the Project:

  1. Tell foreman or project manager immediately
  2. We assess the concern
  3. We propose a solution
  4. We correct it before proceeding
  5. You approve before we continue

If We Find Problems, We:

  1. Stop work
  2. Document with photos
  3. Call you immediately
  4. Explain issue and solution
  5. Provide pricing
  6. Get your approval
  7. Proceed only when authorized

If Weather Delays:

  1. We monitor forecasts
  2. We call you if delays expected
  3. We reschedule ASAP
  4. No additional charges

If Issues Arise After the Project:

  1. Call us: (765) 561-4023
  2. Describe the problem
  3. We schedule inspection (within 48 hours)
  4. If warranty is available: we fix free
  5. If not covered: honest assessment and pricing

Our Commitment: We stand behind our work. If something’s wrong based on our mistake, we make it right, no excuses, no hassle.

Frequently Asked Questions

Typically 1-3 weeks. Depends on material availability, crew scheduling, and weather.

Recommended for first and last day. Middle days optional. Just be available by phone.

We call you immediately, show you photos, explain the issue, provide pricing, and get your approval before proceeding.

We monitor forecasts, call you if delays expected, and reschedule as soon as safe. No charge for weather delays.

We handle all required permits. Cost included in estimate.

Yes. End-of-day cleanup includes debris removal, nail pickup, and property inspection.

Deposit at contract signing (50%). The Balance is paid after your project is completed and you have approved.

Yes. From $97/month with approved credit. Quick approval process. Learn More about our financing options.

We Handle Insurance Claims

If your roof was damaged by hail, wind, or storms, your homeowners insurance likely covers repair costs (minus your deductible).

How we help with insurance?

1. Free Storm Damage Inspection

We document all damage with photos and detailed reports that meet insurance requirements.

2. Claim Documentation

Our reports include damage severity, repair recommendations, and cost estimates that adjusters accept.

3. Direct Adjuster Communication

We can work directly with your insurance adjuster to ensure nothing gets missed.

4. Maximize Your Coverage

We identify all covered damage, not just obvious problems, to get you full compensation.

Most policies require claims within 12 months of the storm. Don’t wait until interior damage appears, that may not be covered.

Learn More

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Take the first step toward securing financing by getting an estimate. After you get an estimate, you can apply for financing in minutes!

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HOEL ROOFING & REMODELING


We service Rush County, Fayette County, Union County, Decatur County, Shelby County, Franklin County, Johnson County, Hancock County, Wayne County, Bartholomew County, and surrounding counties.

Locations

Rushville
(Main Location)

1419 Commerce Drive
Rushville, IN 46173Business Hours: 24/7Map & Directions

 

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Why Makes Our Process Different?

Why Homeowners Choose Hoel Roofing?

  • Transparent Communication: ✓ No surprises ✓ Daily updates ✓ Immediate notification of issues ✓ Available by phone/text/email
  • Certified Installers: ✓ Factory-trained crews ✓ Manufacturer-certified ✓ Background checked ✓ Professional and respectful
  • Property Protection: ✓ Tarps and protection ✓ Daily cleanup ✓ Magnetic roller for debris ✓ Fully insured
  • Quality Guarantee: ✓ 4-year workmanship warranty ✓ Manufacturer warranties ✓ No shortcuts ✓ It’s done right the first time
  • Fair Pricing: ✓ Written estimates ✓ No surprise charges ✓ Changes require approval ✓ Financing available
  • Customer-First Approach: ✓ Your satisfaction is our priority ✓ Issues resolved immediately ✓ Stand behind our work ✓ 470+ five-star reviews

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